Using Chatbots in Higher Education to Enhance the Student Experience
March 24, 2024
Recent years have seen a rise in the use of artificial intelligence chatbots in higher education as institutions seek to use them as a tool to enhance the student learning experience.
Underlying factors driving the implementation of chatbots in education include improving administration and teaching efficiency; increasing student motivation; and engaging and widening the availability, personalisation and equitable access of education.
This N-TUTORR snapshot paper, designed for discussion and intended to serve as a foundation for dialogue and collaboration, seeks to provide an overview and examples of the use of chatbots in higher education.
Key recommendations:
- Section 1 provides a short overview of chatbots in education, including definitions, classifications, design, usage and benefits.
- Section 2 describes several examples of chatbot use in Higher Education, including service-oriented and teaching-oriented chatbots.
- Section 3 lists questions that may be considered by practitioners in higher education seeking to create their own chatbot.