Employing service-oriented chatbots in higher education: case studies from ATU and DkIT

This snapshot paper describes two case studies of chatbots deployed at two N-TUTORR partners: ATU and DkIT.

Prepared by Olya Antropova in collaboration with Donal McGinty (ATU), Kieran Kennedy (ATU), Markus Korbel (ATU), Joanne
Harmon (ATU), Jessica Duffy (ATU), Carina Ginty (ATU), Sarah Carroll (ATU), Angela Magennis (DkIT), Eugene Stewart (DkIT),
Ronan Bree (DkIT), Moira Maguire (DkIT), Anita Chioma Ogueri (DkIT), Fuhad Sulaimon (DkIT), Kshitiz Mittal (DkIT) and Sanidhya Pandey (DkIT)

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November 30, 2024

This snapshot paper is designed for discussion and intended to serve as a foundation for dialogue and collaboration.

Case Study 1 – ATU Chatbot

To develop a Chatbot in one of the campuses in ATU (Sligo) that can provide information to students in relation to online exams
To pilot the Chatbot and explore how it can be used in IT and other support servicesacross all campuses in ATU

Case Study 2 – DkIT Academic Integrity Chatbot

To add an interactive chatbot platform to the existing DkIT Moodle Student Support Hub. The goal was to enhance the support available to students via the Hub by directly answering questions.